## 1. Privacy Policy

At Ergon E-Shop, we take your privacy seriously. We are committed to protecting the personal information that you provide to us. Our privacy policy outlines how we collect, use, and safeguard your data. By using our services, you agree to the collection and use of information in accordance with this policy.

## 2. Terms and Conditions

These Terms of Use, hereinafter referred to as "Terms and Conditions" or "T&C" or "Terms" or "Agreement," along with any other Policy or Statement or Information that may be placed on this website, hereinafter referred to as "Company" or “Website” or “We” or “Us,” as modified or amended from time to time, are a binding contract between the company and you, hereinafter referred to as "You" or "User" or "Your" or "Buyer" or "Customer." If you visit, use, or shop at the site or any future site operated by us, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control. By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services. 

By accessing Ergon E-Shop, you agree to comply with our terms and conditions. This includes the appropriate use of our website, guidelines for purchasing, and rules for engaging with our online community. Please read these terms carefully before accessing or using our website.

What personal information we collect ?

We collect personal information that you voluntarily provide to us when you register an account, place an order, contact us, or participate in any promotions or surveys. This may include your name, email address, phone number, shipping and billing address, payment information, and other details that you choose to share with us.

We also collect some information automatically when you use our website or app, such as your IP address, device type, browser type, operating system, access times, pages viewed, links clicked, and cookies. 

How we collect the information

We collect the information you provide to us directly through our website or app forms, emails, phone calls, or chats.

We collect the information automatically through the use of various technologies, such as web beacons, pixels, tags, scripts, and analytics tools. 

How we use the information

We use the information we collect for various purposes, such as:

How we keep information safe

We take appropriate technical and organizational measures to protect the information we collect from unauthorized access, use, disclosure, modification, or destruction. We use encryption, firewalls, password protection, and other security features to safeguard your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

Clauses on information sharing with third parties

We do not sell, rent, or trade your personal information with any third parties for their own marketing purposes. We may share your information with third parties only in the following cases:

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## 3. Payment Policy

We accept various forms of payment on Ergon E-Shop, including credit cards, debit cards, and other secure payment gateways. All payments are subject to verification and review. By making a purchase, you agree to the terms of our payment policy.

## 4. Shipping Policy

We aim to provide timely and efficient shipping for all our products. Our shipping policy outlines the estimated delivery timeframes, shipping costs, and any additional charges that may apply. Please review our shipping policy before making a purchase.

## 5. Return and Refund Policy

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If returning an item, you will be responsible for the shipment, all related costs, and risks related to the return shipment. Items may be returned up to 14 days from receiving the order. We only accept resalable items in its original packaging with the tags attached and in the same state as received, unused and undamaged. Personalized items are made to order; we are unable to accommodate refunds or exchanges to personalized pieces once your order has been submitted. After receiving and reviewing your return, you will receive a new product or refund as soon as possible.

## 6. Product Warranty Policy

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## 7. Intellectual Property Policy & Data Protection

All content and materials on Ergon E-Shop are the property of Ergon E-Shop or its licensors. Our intellectual property policy outlines the terms and conditions regarding the use, reproduction, and distribution of our copyrighted material. The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy.

The use of our website is usually possible without providing personal data. Personal data, such as your email addresses, is always provided to us voluntarily and only when you subscribe to our newsletter. Other personal data, including your name and address, is only required if you are ordering goods.

An external, PCI-compliant payment gateway (PayPal, Stripe) handles all credit card payment transactions.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, and all transactions are processed through a gateway provider and are not stored or processed on our servers

## 8. Security Policy

Ergon E-Shop is committed to ensuring the security and protection of your personal information. Our security policy outlines the measures we take to safeguard your data and protect you from unauthorized access or disclosure. The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Cookies 

This website partially uses cookies, small text files stored by your browser on your computer. Cookies do not cause damage to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, more efficient, and more secure.

Most cookies that we use are so-called “session cookies,” which we will delete automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognize your browser on your next visit.

We feel that the use of third-party services such as these improve your online experience because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:

www.google.com/ads/preferences

www.adroll.com/about/privacy#optpolicy

www.networkadvertising.org/choices

You can adjust your browser in such a way to allow cookies manually or to exclude cookies in general. In some cases, even to activate the automatic deletion of cookies when closing the browser.

The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the support pages of the browser suppliers.

Please note, the deactivation of cookies may impair the functionality of this website.

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##9.Effective date for policy

This privacy policy is effective as of October 21st 2023 and may be updated from time to time. We will notify you of any changes by posting the revised policy on our website or app and indicating the date of the last update. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Limitation of liability and disclaimer of warranties

Our website and app are provided "as is" and "as available" without any warranties of any kind. We do not warrant that our website and app will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that the information on our website and app is accurate, complete, reliable, or current. We are not liable for any damages arising from your use of or inability to use our website and app

Rules of conduct

You agree to use our website and app in a lawful and respectful manner. You agree not to:

User restrictions

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## 10. Contact Information

Please feel free to contact us at the following address: If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:

  Ergon INC - E-Stores Online

  No:19 Arunchalam Road, Saligrammam,Chennai -600 093, Tamil Nadu. INDIA

  Customer care : +91-93630 17774 

  Email : info@ergnxtstore.com

##11. Contact Form 

If you send inquiries to us via the contact form, your data entered into the contact form, including the stated contact data, is stored for the purpose of dealing with your inquiry and in case of additional inquiries. That data will not be passed on without your permission. 

Fill Up New Ticket Form

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## 12.NEWSLETTER

If you want to receive our newsletter, we simply need your email address. No other data is necessary. We use your address exclusively for sending the requested information and don't share it with any third parties.

Permission to store the email address, as well as the use of it for sending the newsletter, can be withdrawn at any time via the "Unsubscribe" link within the newsletter.

FINAL DISCLAIMER

Although we take all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.

By

Ergon Management